NTB Purchase Policy
Our mission at NTB, Inc. is to ensure your total satisfaction with our products. For questions relating to your order, please email our customer service department at firstname.lastname@example.org and to better serve you, please include your name and address with your correspondence.
Our support team will address and respond to all email inquiries within 24 hours and should you require immediate assistance, feel free to contact customer service at 800-509-0927. Product support is available 24 hours a day. After hours technicians will return your call promptly.
Security & Privacy
NTB, Inc. makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Newtechbio, Inc. does not store account information for added protection.
Shipping & Handling
Standard Shipping in the United States . Every effort is made to ensure orders are shipped within 24 hours excluding bulk orders. Shipments to Alaska, Puerto Rico, Hawaii and International orders, may incur additional shipping charges based upon chosen shipping methods elected at the time of your order and any additional shipping fees incurred by NTB, Inc. will be added to your charge once cost calculations are received from FedEx, UPS or USPS. Items that include free shipping, will incur additional shipping costs for Alaska, Puerto Rico, Hawaii and International orders. Bulk shipments and orders shipped to areas not covered by our free shipping, can normally be expedited. Our standard shipping method is Fed Ex, UPS and USPS which usually will arrive within 3-7 days of leaving our facilities.
For international shipments, please call your Customer Service Representative toll-free at 800-509-0927.
You may return unopened items within 30 days of delivery for a full refund of product and normal shipping charges. Please do not chargeback any orders for there will incur an eighty five dollar chargeback fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or item.). You should expect to receive your refund within one to four weeks.
NTB, Inc. products are 100% guaranteed to be as described and will contain the exact amount of product ordered or a duplicate product in quantities matching your original order.
Performance Guarantee NTB, Inc. Purchase Policy
NTB, Inc. products are 100% Guaranteed to work as promised and if after a reasonable amount of time has passed, you are not satisfied with the results, will refund your total purchase amount minus shipping charges and a 15% restocking fee. Commercial orders with total gross sales of seven hundred dollars or more are also guaranteed and will incur a 52% restocking fee based on gross sales order.
There are different reasons why a product may not perform as expected. Please read all included documentation thoroughly and follow application instruction explicitly and accurately as per manufacturer suggested guidelines. Failure to administer products as treatments within the scope of manufacturer instruction may result in voiding your guarantee.